PRIVACY POLICY

LAST UPDATE: January 4, 2021

  1. INTRODUCTION

This Privacy Policy explains our personal data practices and the choices you can make about how your personal data is used.

SOL DE DUBAÏ respects your privacy and is committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we collect about you when you use our websites, social networking pages that we control and software applications available on computers and mobile devices that include a link to this Privacy Policy, as well as when you provide your information over the telephone via our call centers or in person (collectively the "Information"). Sites). Our privacy practices may vary from country to country to reflect local customs and regulations. We are aware of our responsibility to protect your personal data, to keep it secure and to comply with applicable privacy and data protection laws.

You may be asked to accept the terms of this Privacy Policy when you make a reservation, register for events or promotions or otherwise communicate with us via the Sites or as required by law. Otherwise, your continued use of the Sites will constitute your acceptance of the terms of this Privacy Policy.

  1. PERSONAL INFORMATION WE COLLECT

Personal information you send us

When you use our Sites, you may voluntarily provide us with certain information about yourself or others, such as when you create an account or make a reservation. We may collect Personal Information about you or others (information that identifies you or relates to you as an identifiable individual) that you may provide via the Sites, such as:

  • your name, date and place of birth and passport and visa information;
  • your postal address ;
  • your telephone number ;
  • your e-mail address ;
  • information to enable us to provide you with specialized services or to meet special requirements, such as health conditions or a particular diet, but we do not collect sensitive information about you, such as health information, except to reasonably enable us to provide certain services to you;
  • your credit or debit card number, expiry date and security code ;
  • Information and preferences relating to your stay or trip, such as your preferred locations/facilities, dates and number of people/children travelling with you;
  • demographic information (age, gender, nationality and preferred language)

Automatically collected information

Our websites collect statistical information about users in order to provide a welcoming and accessible website. To this end, we may keep track of your browsing on the Sites, the pages from which you were referred, access times and browser type. We use this information only in aggregate form and do not link it to you personally. To evaluate the effectiveness of our websites and analyze site traffic, understand customer needs and trends, we collect generic information about our visitors. Our Web servers automatically recognize and record a visitor's domain name, the Web page from which a visitor enters our Web Sites, the pages a visitor views, the time a visitor spends on each page, and the visitor's IP address. We may use anonymous tracking technologies to collect, store and sometimes keep track of information for statistical purposes or to improve our services, in particular to evaluate and improve our website. We also collect and store information automatically using cookies and similar technologies described below, which do not contain any Personal Information. If we combine anonymized or aggregated data with Personal Information, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

  1. USE OF YOUR INFORMATION

We may use your Personal Information that you send to us, as well as non-personal information that we automatically collect for the purposes described in this Privacy Policy in the general course of our business and in accordance with the legal bases set forth, for example, to:

  • process, carry out and record reservations and/or purchases ;
  • charge your credit card for reservations and deposits;
  • contact you for confirmation or offer you services once your reservations and purchases have been made or after you have registered for certain activities;
  • track reservations and stays ;
  • send you e-mails about your stay;
  • send you communications such as customer surveys or promotional offers and benefits;
  • send you special offers, contests and featured products, if you choose to receive this type of notification;
  • respond to your requests, complaints or other messages;
  1. DISCLOSURE OF YOUR INFORMATION

As an international travel company, we need to share information between different countries in order to provide our services to you in a consistent manner. As a result, your Personal Information may be shared as often as reasonably necessary and as set out in this Privacy Policy with :

  • any SOL DE DUBAI entity or agency that we manage;
  • Tour operators, travel agencies, personal assistants, employers or spouses who have provided us with your Personal Information;
  • third parties for whom we have received your consent ;
  • trusted partners who process them on our behalf, in accordance with our instructions and Privacy Policy and any other appropriate confidentiality and security measures, including ;
  • our marketing and advertising partners, in order to provide you with more relevant advertising on our websites and to encourage you to return to our websites and to Cheetah Digital or MailChimp, who securely host e-mail and transmit our e-mail communications as our provider. We contractually require these service providers to keep your Personal Information secure and to be authorized to use your Personal Information only for the purposes we specify.
  • Third parties not affiliated with SOL DE DUBAÏ if we believe in good faith that it is reasonably necessary to: (1) comply with applicable laws, regulations, legal process or governmental requests; (2) enforce applicable terms of use, including to investigate potential violations; (3) detect, prevent or resolve any illegality, fraud, security or technical issues ; and (4) protect against any harm to the rights, property or safety of SOL DE DUBAÏ, our users or the general public where required or permitted by law; and (5) third parties to the extent necessary for the sale of all or part of our business activities or our products and/or hosting that are no longer managed or owned by SOL DE DUBAÏ.
  1. DATA TRANSFER ABROAD

When you use and/or purchase our services or products, we may transfer your Personal Information to several countries. As a result, we may transfer and store your Personal Information :

  • on our websites and servers located in Dubai, United Arab Emirates ;
  • to or from Dubai, in the United Arab Emirates, where our headquarters are located;
  • in countries where we own or manage sales offices
  • in countries where our third-party service providers or consultants are located.

Some of these countries may not offer the same level of confidentiality, but we will take reasonable steps to ensure that information transfers take place under appropriate security conditions so as to preserve your privacy.

  1. EXPLANATION OF THE LEGAL BASIS FOR PROCESSING

The legal bases for collecting and processing your Personal Information include:

  • legal compliance - if required by applicable law (e.g. police requests, fraud investigations or court orders), we may collect and process your data.
  • legitimate interest - to pursue our legitimate interests, such as providing services and products you have requested in a manner that could reasonably be expected in the course of running our business and which does not materially affect your rights, freedom or interests.
  1. SAFETY

We employ reasonable technical, administrative and physical measures to protect the Personal Information contained in our system from misuse, loss or alteration. While we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security.

We are unable to ensure or control the security of the computers, electronic devices or electronic communication methods you use to send e-mail and transmit Personal Information to us over the Internet. It is your responsibility to ensure that the computers, electronic devices and electronic communication methods you use provide an adequate level of security for communicating with us. We will not be liable for any disclosure or interception of your Personal Information before we receive it.

  1. WITHDRAWAL OF YOUR CONSENT

You are under no obligation to provide us with your Personal Information. However, if you choose not to provide certain Personal Information that we request and/or require or to consent to its use and disclosure, you will still be able to visit our Sites, but you may not have access to certain options, products or services and, in some cases, we may not be able to process your reservation.

You have the right to ask us to stop using your information for our direct marketing activities. Please send your written request, including your name and contact details, to the address below in Contact us. We will respond to your request within 30 days of receipt of your letter, or sooner if required by law.

THIRD PARTY LINKS

We may allow third parties to link to our Sites or to post a link to their site on ours. We do not endorse these sites and are not responsible for their privacy practices or those of other sites. We are not responsible for any activities or information on third-party websites.

  1. CHILDREN'S PRIVACY

We do not knowingly collect any Personal Information about children under the age of 13, although we may collect Personal Information about a child as part of the process of participating in activities on the Websites, but always subject to the consent of a parent or guardian.

  1. HOW LONG WE KEEP YOUR PERSONAL INFORMATION

Whenever we collect or process your Personal Information, we retain it only for as long as is necessary for the purposes for which it was collected, for active legal proceedings, for an identifiable and continuing business need (such as record keeping) and to the extent permitted by applicable law.

If there is not sufficient justification for retaining such Personal Information, it will be securely deleted, disposed of, blocked and/or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable manner for statistical analysis and business planning.

  1. CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy at any time without notice. We may at any time use customer information for new, unanticipated purposes not previously disclosed in our Privacy Policy. If our information practices change in the future, we will post the changes to the Privacy Policy on our Sites to notify you and give you the opportunity to opt out of these new uses. Any revised Privacy Policy will apply only to Personal Information or Non-Personal Information collected or modified after the effective date of such revised policy.

  1. HOW TO CONTACT US

Your main rights under the European Union's General Data Protection Regulation are: (a) right of access; (b) right to correction; (c) right to erasure; (d) right to restrict processing; (e) right to object to processing; (f) right to data portability; (g) right to complain to a supervisory authority; and (h) right to withdraw your consent. You can exercise these rights in relation to your Personal Information by contacting our Data Protection Officer. You may also contact the Data Protection Officer if you have any questions or complaints about this Privacy Policy or a privacy issue. Contact him by e-mail at contact@soldedubai.com

And please indicate your full name, address and telephone number, and provide us with a copy of proof of identity (e.g. identity card or passport) so that we can check your identity and verify that we hold Personal Information about you or contact you to obtain any additional information.

You may also address your complaint/question to the applicable data protection authority.

  1. COOKIE POLICY

We use cookies to enhance your experience on our websites and to recommend content that may be of interest to you. Find out more below about the nature of cookies, the cookies we use and how to disable them.

You can indicate your acceptance of our use of cookies in accordance with this Privacy Policy by clicking on OK on the appropriate part of the banner that appears on the Websites or by continuing to use the Websites after the banner has appeared. However, please note that if you do not click on OKIf you do not agree to our use of cookies, but continue to browse the websites, you will be deemed to have accepted our use of cookies (and the purpose for which we use them) in accordance with this Privacy Policy.

What are cookies?

A cookie is a text file containing a small amount of information that is installed on your device when you visit a website. The text file is then sent back to our server each time your browser requests a page from the server. This enables us to operate the websites more efficiently and to load the websites in a way that reflects your personal preferences, based on your previous browsing sessions on the websites, as well as on keywords we may collect from the URLs of other web pages from which you have accessed the websites.

Which cookies do we use?

When you visit the websites, the following types of cookies may be downloaded to your device:

Analysis and performance cookies

We may use analysis service providers to analyze website traffic. Analysis service providers use cookies to generate statistical and other information on website usage. They enable us to recognize and count the number of visitors and to see how often visitors return to the websites, how long they stay and how they navigate our websites while using them. This helps us to improve the way our websites work, for example, by making it easier for users to find what they're looking for. The information generated about the websites may be used to create reports on the use of the websites, and the analysis service provider will store this information.

Advertising or targeting cookies

These cookies record your visit to our websites, the pages you visit and the links you follow to other websites. We will use this information to try to make our websites and other websites you visit more relevant to your interests. We may also share this information for this purpose with other entities, such as other carefully selected companies. We work with technology partners to support our websites and to provide you with relevant information about the websites' products and services and about affiliated sites or sites belonging to advertising networks with which we work. We may use cookies on our websites to help us place relevant advertisements on third-party websites when you visit those sites. If you do not agree to this, please see the section of this policy entitled "How to disable cookies" below.

Operating cookies

We may use operational cookies that enable us to record the choices you have made on the websites in order to provide you with an enhanced user experience, by offering you content tailored to your interests.

Strictly necessary cookies

These cookies are necessary for the administration and operation of our websites. Some of the cookies we use are necessary for the proper functioning of our websites and enable you to browse and use their features.

  • Third-party cookies

Given SOL DE DUBAÏ's presence on various social networks, we try to make it as easy as possible to share content and to determine the popularity of content on these different networks. We add buttons to make it easy for people to share content on these networks. We also use Facebook to power certain chat features on the websites. The fact that we include these social "plug-ins" gives these sites the option of using their own cookies. They can't read the cookies we set from our websites, and we can't read the cookies they set, although they enable them to perform the same kinds of traffic measurement on the rest of the websites, as well as to know whether you're logged in to their site. For example, if you're logged in to Facebook and want to chat via the chat widget, you can do so directly without having to log in again. We never know whether you're logged in or not, since you're communicating directly with Facebook via their plug-ins on our websites. Other sites and services (including, for example, advertising networks, external service providers such as web traffic analysis services and content recommendation engines) may also use cookies over which we have no control. These cookies may be analysis/performance or targeting cookies.

As of May 10, 2018, here are some of the tracking technologies and cookies that we

How do I disable cookies?

If you do not wish to install cookies or do not accept our use of cookies, you can modify the settings on your web browser to refuse them. For further information, please visit www.aboutcookies.org, www.allaboutcookies.org or http://optout.aboutads.info/#/. Please note that if you ask your browser to refuse cookies, you may not be able to use all the features on our websites.